Data Protection

520db Privacy Policy – How We Handle Your Information

The security of your personal information is our top priority. This page clearly explains how 520db collects data, how long it's retained, who it's shared with, and how you can take control of your own information.

Last Updated: January 2026
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12 Sections
Available in full Bengali
Types of Data Collected
Cookie Policy
Third-Party Sharing
Your Rights
256-bit
SSL Encryption
0
Sale to Third Parties
24 Hours
Response to Data Requests
2FA
Additional Security Layers

520db's Commitment to Your Privacy

Steps we take to keep your information secure

End-to-End Encryption

Every transaction and piece of personal data you have is encrypted with 256-bit SSL technology. No one outside can read it.

No Data Selling

520db never sells your name, phone number, or any other personal information to advertisers or third parties — that is our commitment.

Your Control

You have the right to view, correct, or request deletion of your personal data — simply reach out to our support team.

Secure Servers

Your data is stored in industry-standard secure data centers, with regular security audits and penetration tests conducted on an ongoing basis.

Minimal Data Collection

We only collect what is necessary to provide our services. We do not ask for or store data beyond what is needed.

Marketing Opt-Out

You can opt out of promotional messages at any time. Simply update your preferences in Settings or contact support, and they'll stop right away.

1

Scope & Applicability

Certain information reaches us when you use the 520db platform. This Privacy Policy document explains how that information is used, how it is kept secure, and how you can manage and control your own data.

By using the 520db website, mobile app, or any associated services, you are considered to have accepted this Privacy Policy.

The bottom line: 520db does not treat your data as its own asset. It is your information — we use it only temporarily to provide our services.

2

What Data We Collect

520db collects two types of information — what you provide directly and what is collected automatically.

What you provide directly:

  • At registration: mobile number, username, password, and date of birth.
  • For identity verification: national ID or passport number and photo.
  • At the time of payment: bKash/Nagad/Rocket number (full payment details are not stored by 520db — transactions are processed directly by the payment gateway).
  • When contacting support: your messages and details of the issue you reported.

What we collect automatically:

Data Type What's Included Purpose
Device Information Device model, OS, browser version To ensure compatibility
IP Address Connection IP Security & Fraud Prevention
Usage Data Page Visits, Time Spent, Clicks To Improve Your Experience
Transaction History Bets, Deposits, Withdrawals Account Records & KYC
Cookie Data Session, Preferences, Language For a Personalized Experience
3

Why We Collect Your Data

520db uses your data only for specific, defined purposes. It is never used beyond the reason for which it was collected.

  • Account Management: For login, security verification, and account recovery.
  • Payment Processing: To process deposits and send withdrawals.
  • KYC Verification: To verify your age and identity — this is a legal requirement.
  • Customer Support: For issue resolution and complaints handling.
  • Fraud Prevention: For account and platform security.
  • Service Improvement: To identify and fix issues affecting platform performance.
  • Promotional Communications: Only with your consent — and you can opt out at any time.

Regarding Responsible Gaming: 520db monitors your betting patterns and may alert you if unusual activity is detected — this is done for your protection.

4

Who your information is shared with

520db never sells your information to advertisers or data brokers. However, limited data may be shared in specific circumstances necessary to operate our services:

  • Payment Partners: With bKash, Nagad, or Rocket — only to complete transactions. Full account details are never shared.
  • KYC Services: With authorized identity verification partners — only at the time of verification, on a one-time basis.
  • Technology Infrastructure: With server and cloud service providers — in encrypted form.
  • Legal Obligations: In response to a court order or a lawful request from a government authority.

520db never shares your password or full payment details with any third party — including our partners.

5

How Long We Retain Your Data

520db does not retain data longer than necessary. Retention periods vary by data type:

  • Active Account Data: For as long as your account remains active.
  • Betting & Transaction Records: A minimum of 5 years after account closure — required for legal and financial audit purposes.
  • KYC Documents: Up to 3 years after verification.
  • Support Conversations: Up to 1 year after resolution.
  • Self-Exclusion Records: Permanently — to prevent the same individual from opening a new account.

After account deletion: Once deleted, no further marketing communications will be sent. However, certain transaction records must be retained for a minimum period for legal reasons.

6

Cookies & Tracking Technologies

520db uses cookies and similar technologies on the platform. A cookie is a small piece of data stored in your browser that helps recognise you on your next visit.

Types of Cookies We Use:

Essential cookies — login session Essential Cookies — Security Tokens Functional — language preferences Functionality — Theme Settings Analytics — Page Visit Statistics Analytics — Error Reporting

You can disable all cookies except essential ones. Site-specific cookie preferences can be managed through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

520db does not use third-party advertising cookies. Your browsing data is never used to serve ads on other websites.

7

Your Privacy Rights

You have the following rights regarding your personal data — contact support if you would like to exercise any of them:

Right to Access

You have the right to know what data 520db holds about you. You will be informed within 24 hours of making a request.

Right to Rectification

If any of your information is incorrect, you can request a correction. The support team will verify and update it accordingly.

Right to Erasure

You may request deletion of any data that is not legally required to be retained after your account is closed.

Right to Restrict Processing

You can request that your data not be used for specific purposes — such as opting out of marketing communications.

Data Portability

You may request your account information and transaction history in a specific format.

Right to Object

If you object to a specific use of your data, you can raise it with 520db — your concern will be taken into consideration.

8

Children's Privacy

520db is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

If 520db becomes aware that a minor is using the platform, their account will be closed immediately and all associated data will be deleted.

If a parent or guardian suspects their child has been using 520db, please contact support — we will act promptly.

9

Security Measures

520db follows the highest industry standards for data security. Here are some of the key measures in place:

  • 256-bit TLS/SSL Encryption: All data transmissions are encrypted.
  • Password Hashing: Your password is not stored directly in the 520db database — it is kept as an encrypted hash. This means even our staff cannot view your password.
  • Firewall & Intrusion Detection: Any unauthorized attempts to access our servers are detected and blocked instantly.
  • Regular Penetration Testing: Independent security experts regularly audit the platform for vulnerabilities.
  • Staff Access Restrictions: Not all staff can access all your data — only those who need it for their specific role can do so.

In the event of a security incident: In the event of a data breach, 520db will notify affected members within 72 hours and take immediate steps toward resolution.

10

About Third-Party Links

The 520db platform may occasionally include links to partner payment pages or identity verification portals. These third-party services have their own privacy policies.

520db is not responsible for how third-party sites collect or use your data. It is advisable to read their privacy policies before visiting any third-party page.

Our Privacy Policy applies again as soon as you return to 520db from any external link.

11

Policy Changes

520db may update this Privacy Policy from time to time due to technology changes or legal requirements. For any significant changes, a notice will be posted on the platform and a message will be sent to your registered mobile number.

Continuing to use the platform after any changes are made will be considered acceptance of the updated policy. Please check this page from time to time.

This Privacy Policy was last January 2026 Last updated on.

12

Contact & Requests

For any privacy-related questions, requests, or complaints, please contact 520db Support:

  • Live Chat: Log in to the platform and use the chat button at the bottom right — it's the fastest way to reach us.
  • Email: support@520db.xyz — for data requests, please send us an email.

Data Request Process: Submit a request after verifying your identity. 520db will provide an initial response within 24 hours and complete the full process within 30 days.

Why Does a Privacy Policy Matter?

Many people pay little attention to privacy policies when using online platforms. But think about it — your mobile number, date of birth, payment details, and even how long you spend on a particular page are all pieces of data. You have every right to know how that information is being stored and where it goes. 520db believes that an informed user should be the one to decide how much they share — and that requires full transparency.

Awareness around data protection on online platforms is steadily growing in Bangladesh. People are now asking — will I get spam calls because I gave my number? Can anyone else see my betting data? These are valid concerns, and the 520db Privacy Policy was written specifically to address them. The short answer is: no, your number is never sold, and your betting data is only accessible to authorised 520db staff — and only when needed to provide a specific service.

Many users have concerns about KYC and identity verification. Is it actually safe to submit a photo of your national ID? At 520db, KYC data is stored in a dedicated encrypted database accessible only to specific members of the compliance team. This information is never used for marketing or any other purpose. Once the legally required retention period has passed, it is automatically deleted.

Many people are concerned about cookies because they notice ads from a previous site following them around the web. 520db does not use third-party ad tracking cookies. This means no advertising network can see what you do on 520db. This is a deliberate choice — we believe your betting habits are your personal business.

When the mobile app asks for location permission, it is natural to wonder why it is needed. On the 520db app, location permission is optional and is used solely for fraud detection — for example, if your account suddenly shows a login from an entirely different location, an alert will be sent. You can use the app without issue even if you choose not to grant this permission.

For responsible gaming analysis, 520db monitors your betting patterns — and this is done entirely for your protection. If the system detects unusually high betting activity or extended play sessions, an automatic break recommendation is triggered. This analysis is handled entirely by an automated system, not by any individual, and your information is never shared with anyone else as a result.

How long data is retained after account closure is a nuanced question. Transaction records must be kept for a period of time for legal reasons — this applies to any financial service, not just 520db. Marketing communications, however, stop as soon as your account is closed. You can also request deletion of specific data — if there is no legal obligation to retain it, it will be removed.

Simply put, the core of 520db's privacy policy is this — your data belongs to you. We only use it temporarily to deliver our services and never sell it. If you have any questions or concerns about your information, reach out to support and you'll receive a response in Bengali.

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Data Protection Guarantee: 520db secures all your personal information and transactions with 256-bit SSL encryption. We never sell your data to third parties. By using this platform, you agree to this policy Terms & Conditionsand read it.

Frequently Asked Questions

Frequently Asked Questions About Using the Platform

Absolutely. The 520db website is fully optimized for mobile browsers and works smoothly on Chrome, Firefox, or any browser on your smartphone. You get the same experience as the app — scrolling, placing bets, watching live matches, all of it. The main difference is that push notifications are limited on browsers, whereas the native app supports them fully. The app also saves your login details, so you do not need to re-enter your password every time. That said, if storage space is tight or you simply prefer not to download the app, the browser version works just fine. You can also open 520db in your mobile browser and tap "Add to Home Screen" to create an icon that lets you jump straight in with one tap, just like an app.

There are two separate options. The first is a temporary break, or cooling-off period — you can exclude yourself from 520db for anywhere between 1 day and 6 weeks. During this time your account remains active, but you will not be able to log in or place bets. Access is restored automatically once the period ends. The second option is permanent self-exclusion — once selected, your account cannot be reopened. For either option, go to Account Settings and look for "Responsible Gaming" — the options may be listed there directly. If not, contact Live Chat support and they will arrange it for you promptly. It is a good idea to withdraw your balance before taking a break.
Responsible Gaming: Betting is for entertainment, not addiction. Never bet more than you can afford. If you have a problem, Responsible Gaming Get help on the page. | 18+

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